Dr. Agha Shadab Ali | Corporate Sustainability | Best Researcher Award

Graduated Scholar at Infrastructure University Kuala Lumpur (IUKL), Malaysia

Dr. Agha Shadab Ali is a dynamic researcher and professional specializing in sustainability, performance management, and shared service centers. With a Ph.D. from Infrastructure University Kuala Lumpur, he has built a solid foundation in exploring how sustainability parameters can be integrated into organizational strategy through Balanced Scorecards. His work bridges academia and industry, drawing on years of experience in global business services (GBS), business process outsourcing (BPO), and robotic process automation (RPA). He is proficient in qualitative research methods and has published impactful scholarly work in peer-reviewed journals and book chapters. Dr. Ali has worked with multinational corporations like British American Tobacco and has strong expertise in financial processes, particularly procure-to-pay systems using tools such as SAP TAO and Ariba. His communication skills, research acumen, and commitment to environmental and operational excellence make him a valuable contributor to both academic research and practical implementation strategies.

professional profile

ORCID

Education

Dr. Agha Shadab Ali earned his Ph.D. (2019–2023) in Sustainability Balanced Scorecard for Performance Management among Shared Service Centers from Infrastructure University Kuala Lumpur, Malaysia. His doctoral research explored integrating sustainability into the Balanced Scorecard framework to enhance organizational performance in shared service environments. Employing qualitative research techniques, he examined success factors influencing effective scorecard implementation. He holds an MBA from the same university (2011), where he developed expertise in strategic management, organizational development, and sustainability practices. Throughout his academic journey, Dr. Ali has demonstrated excellence in applying theory to practice, particularly in contexts involving environmental responsibility, stakeholder engagement, and performance optimization. His academic qualifications are complemented by certifications and experience in modern enterprise systems like SAP and Ariba, enabling a multidimensional understanding of performance management from both operational and strategic perspectives.

work Experience

Dr. Agha Shadab Ali brings over a decade of professional experience in financial analysis, customer service, and business operations within leading global companies. Most notably, he worked as a Financial Analyst (Procure-to-Pay) at British American Tobacco Malaysia (2015), where he specialized in end-to-end accounts payable processes. Prior to this, he was a Customer Account Executive at Manpower Range Sections, Malaysia (2011–2015), handling client operations and customer communication. His industrial experience is enhanced by expertise in enterprise platforms like SAP TAO, Ariba, and MS Office Suite, making him adept at business process optimization. Dr. Ali has led User Acceptance Testing (UAT) initiatives and contributed to Robotic Process Automation (RPA) projects to improve operational accuracy. His career reflects a combination of analytical acumen, hands-on system knowledge, and strategic vision, positioning him to contribute to performance enhancement in complex business service environments.

Research Focus

Dr. Agha Shadab Ali’s research centers on sustainability integration, Balanced Scorecards (BSC), and performance management in Shared Service Centers (SSCs). His doctoral work introduced a conceptual framework for embedding sustainability parameters into the BSC model, aiming to elevate organizational performance and align it with environmental and stakeholder goals. He emphasizes qualitative research methods to uncover real-world implementation challenges and success factors. His research highlights the synergy between sustainability and performance optimization, bridging academic theory and practical execution. Dr. Ali’s ongoing projects explore digitalization, technological innovation, and environmental responsibility within organizational contexts. His work contributes to shaping strategic decision-making, supporting managers in adopting data-driven, sustainable solutions. By collaborating with industry professionals and academic experts, he continues to develop actionable models that enhance transparency, accountability, and long-term value in service-based organizations.

Awards and honors

Dr. Agha Shadab Ali has been acknowledged for his academic excellence and research contributions in sustainability and performance management. He served as the corresponding author for a peer-reviewed journal article in the Scopus-indexed Heliyon Journal, indicating his role as a lead researcher. His work has been recognized for providing innovative frameworks for implementing sustainability-focused scorecards in Shared Service Centers (SSCs). He has actively participated in academic seminars and workshops on sustainability and strategic performance, receiving appreciation from both peers and mentors for his insightful analyses and impactful presentations. As an emerging thought leader, Dr. Ali’s contributions extend to book chapters published by reputable academic publishers in Malaysia. His research is currently under review for publication in a Scopus Q1 journal, a testament to his growing recognition in academic circles. With additional manuscripts in progress, he continues to expand his influence in the sustainability and business management landscape.

🛠️ Professional Skills

Dr. Agha Shadab Ali possesses a robust suite of professional and technical skills essential for performance-driven roles in both academic and corporate environments. He is highly proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Access, and Project), allowing him to design impactful reports, dashboards, and analytical tools. He has hands-on experience in enterprise applications such as SAP TAO, Ariba, and NVivo (for qualitative data analysis), equipping him to lead digital transformation initiatives and process automation through RPA frameworks. Dr. Ali is also experienced in conducting and leading User Acceptance Testing (UAT), ensuring operational efficiency and system integration. He has excellent organizational and time-management skills, demonstrated through successful project completions under tight deadlines. His communication skills, both verbal and written, facilitate effective engagement with stakeholders across functions. With strong presentation skills and a keen eye for detail, Dr. Ali is well-prepared to thrive in strategic and analytical roles.

Conclusion

Dr. Agha Shadab Ali is a promising and deserving candidate for the Research for Best Researcher Award, especially in the early-career researcher category. His innovative work on sustainability performance frameworks in shared services, supported by relevant industry experience and academic rigor, positions him as a valuable contributor to the field. With a focused effort on increasing publication output, citation impact, and international collaboration, he is well on track to becoming a leading researcher in organizational sustainability and performance management.

Publications to Noted

Technological innovation and sustainability of shared service: Insights from industry players

Research Focus

Awards and honors

🛠️ Professional Skills

Conclusion

Publications to Noted

Heliyon

2025-02 | Journal article

Contributors: Agha Shadab Ali; Ruhanita Maelah

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